If you’re considering booking one of our London serviced apartments, we’d certainly love to hear from you. But before you contact us, you’ll certainly have some questions that you want answering. So here’s our roundup of all the frequently asked questions and all the essential information you need to know to get started booking your short stay in Mayfair.

1. How can I book a serviced apartment in London with Park Lane?

The best way to book your London serviced apartment is directly with us – that way we can answer all your questions and make sure everything’s perfectly organised for your unique situation. Call us on 0207 629 0763 to book your perfect serviced apartment in London.

Alternatively, you can contact us via email at info@parklane.co.uk, or make a reservation online.

Remember, booking direct with us also means you’re guaranteed the best rate on our luxury apartments!

2. When and how can I pay?

We will collect the payment on arrival.

3. What’s your cancellation policy?

Guests can cancel free of charge until check in time.

4. Who do I contact when I arrive at my London serviced apartments?


If you have arranged to stay at Shaw House, you can make your way directly to the building and contact the House Manager via telephone. The number will have been provided to you in advance.
If you have arranged to stay in 34-36, or 37 Clarges Street then please contact the House Manager 10-15 minutes in advance of your arrival.

Alternatively, you can make your way to Shaw House and contact the House Manager from there.

5. What time can I check-in and what time is check out?

Check-in for all apartments is 2pm, and check-out is 11am. Depending on availability, the apartments may be available for early arrival or late check out, but this can only be assessed on an ad-hoc basis on the day in question. We pride ourselves on a personal level of service so do get in touch and give us a call if you’d like to arrange a different check in or check out time and we’ll do our best to accommodate your requirements.

If you require guaranteed early arrival or late departure, you can arrange to extend these times, for which an extra half day’s rent is payable. If you need to store your suitcases whilst you wait for your apartment to become available, the House Manager will be happy to secure these for no extra charge.

6. What assistance will be available during my short stay in Mayfair?

The House Manager will be available to answer all queries from 8am to 9pm, and at any other times in the case of emergencies.

7. How often are the London serviced apartments cleaned?

Our London serviced apartments are cleaned daily from Monday to Friday. The cleaner will change linen and towels twice a week.

8. What furniture do the apartments include?

All our London serviced apartments are fully furnished and equipped, with kitchenware, washing machine and dryer, dishwasher, iron and ironing board, as well as an extra double sofa bed in each room. A flat screen TV, DVD player, stereo, hairdryer and safe are also included as standard. A cot or high chair for small children can also be added, with no extra cost.

9. What other amenities are available?

You can expect to find a fully complimentary starter pack in your room on the first day, complete with a bottle of water, coffee, milk, sugar, biscuits, washing up liquid, dishwasher tablets, shampoo, shower gel and soap.

We’re pretty sure that’s everything you need to get you started, but if there’s anything else you need, we’ll be happy to arrange for groceries or other amenities to be purchased before you arrived, the cost of which will be later added to your invoice.

10. Is internet available for guests of Park Lane’s London serviced apartments?

Of course – fully complimentary WiFi is available in all our apartments. Your log in details and password will be clearly displayed in the flat.

11. Can I still access my apartment if I’m disabled or need step-free access?

There is a lift available in both our Clarges Street and our Shaw House serviced apartments, so those with less mobility will have no trouble accessing them.

12. How can I get to the apartment?

The closest London Underground station to our apartments is Green Park, which is located on the Jubilee, Victoria and Piccadilly lines. The station is within easy walking distance of all our apartments; 5 minutes’ walk from Shaw House and just three minutes’ walk from Clarges Street.

If you plan to arrive by car, there are some public access car parks available nearby, at Chesterfield House, or Carrington Street.

If you’re arriving at the airport, we’d also be happy to arrange an airport transfer for you. If you give us your flight details, number of people travelling and a contact number, we’ll happily arrange the whole thing on your behalf.

13. What Long Term Lettings Fees do Park lane Apartments charge their Landlord and Tenants ?

Structure of Landlord FEES for Long term Lettings


Lettings only 12% inclusive of VAT (10% + VAT)
– Renewals on 1st 2 years’ 12% Inclusive of Vat (10% + VAT)
– Continuation period after renewals 9.6% inclusive of VAT (8% + VAT)


Lettings & property management 18% inclusive of Vat  (15% + VAT)
– Renewals on 1st 2 years’ 18% inclusive of VAT (15% + VAT)
– Continuation period after renewals 9.6%inclusive of vat  (8% + VAT)


Inventory check-in £165 inclusive of VAT
Gas Safety Certificate £150 inclusive of VAT
Electrical Safety Certificate £150 inclusive of VAT
Energy Performance Certificate £120 inc of VAT


Tenants Lettings Fees for Long term Assured shorthold Tenancies.
Administration fees None
This is a fixed cost fee that can cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to conducting viewings, negotiating the tenancy, verifying references and drawing up contracts. This charge is applicable per tenancy, and not per individual tenant.
Deposit for a long let tenancy Equivalent to six weeks’ rent


Change of occupancy within an existing tenancy £120 inclusve of VAT
End of tenancy inventory check-out organised by Park Lane Apartments £165*

*Where a landlord organises this inspection independently of Park lane Apartments, the charge may vary.

All fees unless otherwise stated are inclusive of VAT