FAQs

You can make a reservation online.

You can also call or WhatsApp us on +44 7826 920231. Or email us at info@parklane.co.uk.

You pay 10% of the booking when you book. You pay the rest when you arrive.

Your cancellation terms are shown before you confirm your booking. Please read them before you book. If you have a question about them call or WhatsApp us on +44 7826 920231.

Call the House Manager when you are on your way. No number? Call or WhatsApp us on +44 7826 920231.

At Clarges Street and Mayfair Collection the House Manager can meet you at the door. If you arrive late you can let yourself in with a key box.

Check-in is from 15:00. Check-out is by 10:00. The times are the same at all our houses.

You can book a later check-out up to 13:00. It costs £50 for each extra hour. After you book your stay we send you a link where you can add it.

If you arrive before 15:00 you can leave your bags at Shaw House on Chesterfield Street.

You can reach the House Manager by phone 24 hours a day.

You can also call or WhatsApp us on +44 7826 920231.

Cleaning during your stay is not included in the price.

You can book cleaning as an extra. Choose daily cleaning or pick your days. There are three options: a towel change, a towel and bed linen change, or a full clean. The price depends on the size of the apartment. After you book your stay we send you a link where you can add it.

Every apartment has a kitchen with a dishwasher. There is a washing machine and a dryer. You also get an iron, a hairdryer, a safe, a flat-screen TV and free Wi-Fi. We can provide a cot and a high chair on request.

At Shaw House and Clarges Street every apartment also has a fan, an air purifier and beds over 2 metres long.

Yes. You will find a free starter pack with water, coffee, milk, sugar, washing-up liquid, dishwasher tablets, shampoo, shower gel and soap.

At Shaw House we can also put your grocery shopping in the apartment before you arrive.

Yes. Wi-Fi is free in every apartment.

At Shaw House you can also borrow a portable Wi-Fi device.

Shaw House has a step-free way in at the front door.

At Clarges Street there is a lift. The entrance at 34–36 Clarges Street has one step with a permanent ramp, and there are no further steps inside before the lift. Tell us what you need before you book and we will confirm the route to your apartment. One apartment there has a roll-in shower and doorways wide enough for a wheelchair.

Mayfair Collection has a lift. Crawford Place has a lift too.

If you need step-free access or a lift, please check the current arrangements with us before you book, and tell us what you need.

Shaw House, Clarges Street and Mayfair Collection are in Mayfair. The nearest Underground station is Green Park on the Jubilee, Piccadilly and Victoria lines. It is a 7-minute walk from Shaw House. It is a 3-minute walk from Clarges Street and Mayfair Collection.

Crawford Place is in Marylebone. Edgware Road station on the Circle, District and Hammersmith & City lines is a 7-minute walk. Marble Arch station on the Central line is a 12-minute walk.

There is no parking at Shaw House, Clarges Street or Crawford Place. There are public car parks near Clarges Street.

We can book a private car to or from the airport. It is a paid service. Please book at least 24 hours ahead. After you book your stay we send you a link where you can add it.

Pets are welcome. You can bring one pet per booking.

Please tell us about your pet when you book.

Yes. The four-bedroom apartments at Shaw House, 6 Chesterfield Street, Mayfair, sleep up to eleven. The three-bedroom sleeps nine.

No. We are serviced apartments, not a hotel. Every apartment has a kitchen and its own washing machine, you can book cleaning as an extra, and you can reach the House Manager by phone 24 hours a day.